GENERAL:
The following Terms and Conditions will apply when we conduct business with you.
1. We do our best to safeguard your asset. By law we are not allowed to have insurance for your Asset. Should the unsuspected happen, it is not under our control and you will have to claim from your insurance. The same applies for items dropped off at drop- off points. Based on the above, we do not accept liability for any damage or loss that might occur during transport, repair, storage, etc.
2. We expressly disclaim any and all liability arising from or in connection with the conduct, performance, or disputes involving individuals or entities who referred us to you. The referring party, who is just trying to help you, acts as a mere introducer, and no agency, partnership, or employment relationship is created or implied. Your relationship and any interactions or liabilities are solely with us and not the referring party. The referrer is to be held harmless from any claims, damages, or losses incurred by you or any third party.
3. All prices include VAT.
4. Barter is an acceptable means of payment.
5. Please never spray q20 or similar into your equipment, most of these sprays are conductive, attack plastic and it collects under the ics and burn.
REPAIRS:
1. When you drop off items at one of our drop-off points, (being for instance Toms, Bothners, Marshalls, Music Gear, Dimension Music, Candi Electronics), then please mark the item clearly for my attention and add your name and phone number.
1. If you dont pay, we sell the items after 30 days to recover costs.
2. Should you not pay your account in full; we might keep an item behind. We sell these after 30 days to recover costs. If we advise that we cant repair an item, and you didnt collect in 30 days, we bin it.
3. We perform tasks as planned based on a weekly compiled plan. Please assume that it will take 14 days or more for your task to complete. You are special if we perform it quicker. Please dont chase us.
4. We keep most regular spares, everything else is procured weekly, spares imported often takes two to three weeks or longer to arrive.
5. We can give you a non-binding
estimate but as is done by all our competitors and due to the highly technical
and specialized nature of repairs, we regret that we are not able to give you
an 100% estimated cost or completion estimated time beforehand. We will however
confer with you should the repair exceed: -
* minor items like dvds radios, gadgets R500
* keyboards, amplifiers, computers, mixers R1000
6. We give positive feedback, which is basically, we received your item, we found the problem and it is ready. Understand that, when we give you reasonable feedback, and you still chase us, (this includes when you start with demands, try to be bossy, have a pip on the shoulder attitude, use words like "been there a month") - we just close the box and do nothing further. You can pick it up after the 3rd such chase, charging you a handling fee of R450 plus any parts supplied.
7. Customer principles we apply
- should you ask for a discount, and we then give you a discount, you forfeit any form of guarantee.
- should you not pay and dont collect you item in 30 days, you are blocked and we wont do work for you again.
- we decide who we want as customers, problem customers are blocked and we dont entertain them any further. There just is not enough time for this.
- customers who use us as a means to know what is wrong with their item and then do the work themselves are blocked as bad. If you were born before 1945 we will most likely still help you.
8. You will often hear that we say, we found the fault but are still finding the reason for the fault occurring. It means that the initial tests indicated that it is 100% but we want to reduce the chances that a similar fault re-appear. Please understand this is part of how we ensure quality and it sometimes take time.
9. We dont charge for quotes. It is often not possible to quote without performing the repair or a partial repair. In those instances, if you dont accept the quote, a reasonable charge will be applicable as well as payment for parts already installed and the repair will most likely be reversed.
10. We only communicate with WhatsApp. If you dont have WhatsApp, you might feel left out. Normally we will reply sometime during the next 24 hours, [some people go into a panic state if they get no immediate respond, just get a dog.] if we did not update you, then nothing changed since our previous conversation. We are working on a web system to show current status, which will follow in time
11. If you are younger than 68 then please dont send us voice messages. We dont listen to them. It is really a pain to listen to this when you are with a client or in a shop and then it will seem to be read but accept that it will never be listened to.
12. We test all items before it departs from our workshop. In most instances we forward you a video of your equipment playing. There is a reasonable time for us to consider rework. However, once you have the item for more than a day, you will most likely be charged for any additional repair work, irrespective of when you switched it on. Note that we do our best to buy the best quality spares available Parts normally work or they dont and by the time the item leave our test bench it has been monitored and ran for a while under stress-testing conditions. Be aware that electronic part suppliers dont give any guarantees at all.
13.Amplifiers leave our premises fully tested. You have to test the speakers before you connect them and before switching it on. A typical speaker is 8 ohms (4 for cars). A bad speaker will burn the amp immediately. It is easy for us to see what went wrong and the Guarantee is then limited to workmanship only. If you have opened the item then obviously there is no more Guarantee.
14.Washing Machine boards leave our premises fully tested. You have to replace the valve or pump it is driving before switching it on. Guarantee is limited to workmanship only.
14.Understand that printers and many other appliances are pre-programmed to break. Some faults just cant be fixed at a reasonable price. The success rate for fixing printers within a reasonable price is 50%. This is why nobody else fixes them.
15. We dont sell or keep any information about you.
COMPUTERS:
1. We do our best to safeguard your data. Understand that you brought it to us because it has a problem. PC problems, especially hard disks escalates very rapidly and we cant control this fact.
2. We dont look at the content of what you have on your machine. We dont need it.
3. You will notice that we give you the invoice for the procured items. This will allow you to control the factory guarantee. It also gives you the comfort that the item replaced is new. We dont charge extra for hardware. For your benefit, we often get a better price than you can.
NOTES REGARDING INSURANCE CLAIMS
1. From time to time an Insurance claim comes about
2. Kindly note that lately the insurers demands that we keep the old items for them to collect, so we cant return it to you, sorry.
3. Should your claim not be successful then they will contact us and we will return the items to you.
4. There is a minimum fee applicable which you have to pay before we issue any Damage Report to you or the insurer. We supply you with a paid invoice to include in your claim. Note that the insurers will never pay us directly, you have to pay us when we forward you the damage report.
Please keep in mind we do not touch TVs, Game consoles or mobile phones. Occasionally we would look at them for friends, but we just dont have the space